Fort Carson RNEC

The Regional Network Enterprise Center provides secure, reliable, responsive service in information resources & information technology to multi-component forces, fully supporting Fort Carson as a Power Projection Platform.

We serve as principal focal point at Fort Carson for information management matters.

We provide functional policy and guidance on Fort Carson IT systems and support, to include long haul and base communication (BASECOM) services for the entire installation, including all tenant organizations and activities.

We provide the information technology management strategic planning perspective to the Fort Carson strategic planning process, to include alignment with the Army strategic vision, goals and objectives.

We develop and implement Fort Carson IT performance measurements.

We provide oversight of Fort Carson Information Assurance Program.

We serve as Fort Carson's functional proponent for AKM transformation, Army Enterprise portals, Army Knowledge Enterprise Architecture and Army Enterprise Info-structure.

Vision

To be an organization of information technology excellence, committed to customers, a partner with, and a primary force in supporting Fort Carson's War-fighters.

Values

We are committed to:

  • Customers
  • People who demonstrate pride, initiative, commitment to vision & mission, personal integrity & professionalism.
  • A culture that promotes trust, diversity, personal & professional growth, mutual respect & open communications.
  • An environment that rewards teamwork, partnerships, risk-taking, creativity, leadership, expertise & adaptability
  • A tradition of excellence & personal accountability in all we do.

  • Divisions

    Enterprise Systems Division

    Performs a vital role in the Fort Carson Regional Network Enterprise Center (RNEC). This Division consists of three functional Branches that are responsible for all IT Server, Systems, Desktop workstations and Customer Management service delivery on Fort Carson and to several of our new Local Network Enterprise Center (LNEC) partners within the Western Region. The Division provides advanced user services such as server and system administrator support, desktop, hardware, software, data back-up/restore and management, 24 x 7 Executive VIP support, secure and non-secure network access, data base management, account management, web management and a secure data center that also provides Enterprise Hosting. Dependable network systems and computer support with enhanced security layers is provided to assist with both the physical and virtual hardware/software maintenance to the end users. The Enterprise Systems Division is an experienced Team of seasoned IT professionals prepared to support a Region of Western Installations, when given the most demanding IT requirements.

    Branches

    Systems Management Branch (SMB)

    SMB supports over 10,000 user accounts and approximately 110 servers for Fort Carson, Pueblo Chemical Depot, and Rocky Mountain Arsenal. In addition, SMB assists and supports four Local Network Enterprise Centers (LNEC): Dugway Proving Ground, Presidio of Monterey, Fort Hunter Liggett/Camp Parks, and Fort Irwin. SMB offers limited support to: Tooele Army Depot, Sierra Army Depot, Hawthorne Army Depot and Military Ocean Terminal Concord (MOTCO).

    The Branch is responsible for all non-tactical systems and applications system located within the RNEC’s bordering responsibility and manages all Tier I, II, and II server maintenance, configurations, and performance. SMB is also responsible for updating, modifying and maintaining the Fort Carson external internet presence (www.carson.army.mil). Systems exist to ensure that all computer users at Fort Carson, LNECs and Enterprise Hosted entities have functional and accessible automated systems in accordance with AR 25-1, DA Pamphlet 25-1-1.

    Desktop Services Branch (DSB)

    DSB provides Information Technology (IT) Tier III support at the enterprise level within the Western Region. IT services delivery cover both NIPRNET and SIPRNET. Presently, Regionalization initiatives are in-progress as we partner with, and onboard, LNECs in the Western Region covering the Fort Carson Mountain Post, Pinon Canyon Maneuver Site, and ten LNECs across Colorado, Utah and California.

    These are our Core services that we provide to workstations:

    Computer imaging creation based off ARMY Gold Master (AGM) baseline image. Computer image deployment with Windows Deployments Service (WDS) and Operating System Deployment (OSD) Technologies. Workstation patching and updating administration, management and deployment for Information Assurance Vulnerability Assessment (IAVA) Compliance.

    Network-attached printers, Multi-Function Devices/Printers (MFD’s/MFP’s), Digital Sender, and Plotters Administration and Management. New MFD/MFP Evaluation for DISA Security Technical Implementation Guide (STIG) Compliance.

    Tier III Level customer level support request resolution through the Army Enterprise Service Desk (AESD) and BMC Remedy action request system.

    Change and Release Management for Quality Service Delivery.

    IT Mission-unique needs supporting Warfighter deployments/redeployments.

    Hardware repair for computers, print devices, and associated IT peripherals interfacing directly with vendors for warranty and cost effective repairs.

    Technical support, guidance, administration, and management of Microsoft Systems Center Configuration Manager (SCCM), Microsoft BitLocker Administration and Monitoring (MBAM), Network Access Controls, Domain Group Policy Object (GPO) Controls, and Microsoft AppLocker.

    Customer Management Branch (CMB)

    CMB Provides Information Technology Tier II support to all Ft. Carson users and is expanding the customer service model throughout the Western Region. Our mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of the Enterprise through providing timely, consistently high quality and professional IT support with every customer contact, supporting the Enterprise strategic plan.

    The primary means to obtain IT services throughout the Army is now through the Army Enterprise Service Desk. We maintain and continue to grow our partnership with the AESD, who is responsible for providing all Tier I service to our customers. Through these partnerships we are able to increase the level of service the AESD provides and increase their capability to resolve services requests effectively and efficiently at their level. In addition our Executive Support Team (EST/VIP) provides direct support to all O-6 and above officers, their Sergeants Major and GS-15’s (or equivalent) at the Directorate level.

    We encourage the utilization of ICE to submit comments regarding our customer service and service delivery. Through this feedback we are able to identify available opportunities to increase our level of service and take positive action to maintain a high level of customer satisfaction.

    Business & Plans Division (BPD)

    The BPD is responsible for oversight, operations & integrations of information mission area disciplines and includes the following branches: Business Management Branch (BMB) & Plans, Architecture Services & Operations Branch (PASOB).

    Branches

    Business Management Branch (BMB)

    BMB is the "backbone support" for all Fort Carson Network Enterprise Center (NEC) Information Technology (IT) business processes, including financial and personnel resource requirements, Service level Management, Regional COMSEC support, and Logistics IT support for the NEC and its customers.

    Plans, Architechture Services & Operations Branch (PASOB)

    PASOB provides services in the Information Technology (IT) and Information Management (IM) areas of new capabilities and project management. It supports all IT projects, plans & programs for Fort Carson. This includes stationing projects; Military Construction (MILCON); Sustainment, Restoration, and Modernization (SRM) Program; Installation Information Infrastructure Modernization Program (I3MP); DoD & Army Enterprise initiatives; and customer funded special projects.

    Networking & Switch Division

    Branches

    Networking & Switch Branch (NSB)

    The NSB is responsible for managing, maintaining, monitoring and improving the Fort Carson network. The branch extends network services across the entirety of Fort Carson to include the cantonment area, the ranges, Pinon Canyon and other outlying areas. The branch performs Tier 2 and 3 troubleshooting, performance analysis, install and maintenance, and design/architecture for future implementations and upgrades. It is the responsibility of this branch to provide a high level of availability and a quality service across the network to all Fort Carson customers.

    The NSB is responsible for maintaining all Army and DoD guidelines to ensure a controlled and secure network environment.

    Transmission Branch (TB)

    TB provides official telephone, radio spectrum management, non-tactical radio, and transmission systems services for all authorized Fort Carson organizations, both on and off post.

    Specific telephony services include; for-official-use commercial and government-owned local and long haul telecommunications, all telephones with 526, 524, & 503 prefixes, all government-owned outside cables and telecommunications facilities.

    Specific wireless services include; management of all FCCO radio spectrum authorizations, non-tactical land mobile radios and infrastructure, radio repeaters, microwave systems, communications towers, and satellite communications.

    Information Assurance Division

    The Information Assurance Division (IAD) develops governance policies and implements the Information Assurance (IA) program for all Fort Carson information systems and devices connected to the LandWarNet. The IAD advises the Installation’s Commanding General and Designated Approving Authority (DAA) on all Information Assurance issues and information Operations.

    The IAD supports all installation customers. IAD maintains the unclassified and classified site (DoD Information Assurance Certification and Accreditation Process (DIACAP)) accreditation. It is responsible for the cyber security and computer network defense, as well as oversight of Information Operations. IAD functions as the installation focal point for cyber incident management.

    The IAD has program responsibility to protect and defend all of the installation’s networks by ensuring availability, protecting data integrity, and providing the ability to implement effective Computer Network Defense (CND).

    Branches

    Policy Branch

    The Policy Branch is responsible for:

    Information Assurance Training

    • (DoDI 8570.01M)
    • Develop, maintain and teach Programs of Instructions (POI)
    • Conduct & assist training sessions in order to support the Warfighters and Garrison tenants
    • Acceptable Use Policy (AUP) manager
    • ATCTS Manager

    Certification & Accreditation

    • DIACAP certification & accreditation
    • Certificates of Networthiness (CONs)
    • External Inspections - NETCOM, IMCOM, Higher Headquarters Assessment Team (HHAT), etc
    • Share Point IA Policy Portal structuring
    • Dashboards

    Policies development & enforcement

    • Authors, amends, interprets, and manages all IA governance documents through the appropriate change, control & approval processes.
    • Maintains all IA policies, memorandums, publications and instructions to include version control on an internal website
    • Engineer Review Board (ERB) member to ensure all Information Technology projects meet IA program standards
    • Identify security requirements in design phase
    • Taskers (JTF-GNO, CTNOSC, etc.)
    • Exceptions and Waivers to policies

    Unit/Directorate Inspection Program

    • Conduct Command and random Unit inspections
    • Provide SIPR design requirements for all installation new construction as well as any building renovations requiring SIPR connectivity
    • Conduct Protected Distribution Systems (PDS) inspections
    • PKI NETCOM reporting and manage account revocation
    • Trusted Agent and management of Alternate Smart Cards (ASCL)
    • Trusted Agent and management of SIPR Tokens

    Compliance Branch

    The Information Assurance Compliance Branch’s primary responsibility is to secure, defend, and protect Fort Carson's portion of the LandWarNet. Other responsibilities include:

    • Continuous monitoring of SIPR and NIPR networks
    • Enforcement of AR 25-2, Information Assurance mandates and BBP
    • Defend against malicious code intrusions
    • Fusion, correlation, and analysis of network events
    • Enforcement of Fort Carson's Network governance Policies
    • Compliance scanning for vulnerability management and unauthorized software
    • Wardriving for unauthorized wireless activity
    • Share Point IA Compliance Portal structuring
    • Engineer Review Board (ERB) member to ensure all Information Technology projects meet IA program standards
    • Host Based Security System (HBSS) management for the western region of CONUS
    • Registration of Ports, Protocols, and Services (PPS) with DISA
    • Web and Internet traffic monitoring

  • Web Services

    Web Services offers web development, interactive content development, learning management sytem development, application development, portal development, and other multi-media development to authorized organizations and personnel.

    Web site process

    As required by AR 360-1, the Public Affairs Office is the reviewing office for all postings on the Fort Carson web site.

    Organizations requiring a new web site, additions, or changes to existing web sites must submit a Remedy Ticket through their IMO in order to have the web site reviewed. Once a Remedy Ticket has been submitted, The Network Enterprise Center Web Services Team will assist you in the creation of web pages for organizations.

    Here is the order you must follow:

    1. Contact the Public Affairs Office (PAO) and request information about hosting a website on the Fort Carson domain.
    2. Submit a remedy ticket by calling the AESD at 1-866-335-2769 (ARMY).
    3. The Remedy Ticket will be assigned to the appropriate Carson Web Master for development and posting.
    4. Organizations are required to designate a Web Master to manage their web site & an OPSEC Officer to maintain an appropriate operations security review of the web site content. Those designees are required to take the Web Content & OPSEC Introduction Module at https://iatraining.us.army.mil.
    5. Posting is accomplished by The Network Enterprise Center (NEC) Web Services section & not the PAO. The NEC Web Services section also maintains the Fort Carson web site & the related hardware.

    If you have additional questions, please e-mail the Carson Web Master

  • Remedy System

    In order to submit a Remedy Ticket you must contact the Army Enterprise Service Desk (AESD) at 1-866-335-2769 (ARMY).